| 1. | Citation |
| 2. | Interpretation |
| 3. | Application |
| 4. | Quality of service criteria and parameters |
| 5. | Publication of quality of service information |
| 6. | Universal service providers |
| 7. | Amendment of service criteria and parameters |
| 8. | Obligations of telecommunications provider |
| 9. | Obligations of Wholesale service providers |
| 10. | Content of service level agreements |
| 11. | Connection service time |
| 12. | Compliance manual |
| 13. | Record keeping |
| 14. | Information to Commission |
| 15. | Unpredictable situations and cases of force majeure |
| 16. | Making available information to customer |
| 17. | Advance notice |
| 18. | Compliance and enforcement |
| Schedule 1 | |
| Schedule 2 | |
| Schedule 3 | |